Terms of service

Terms & Conditions

Last updated: May 2026

Welcome to Willow Current Aquatics. By accessing our website or purchasing from us, you agree to the following Terms & Conditions.

Please read these terms carefully before using our website or services.

1. General

Willow Current Aquatics reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.

By using this website, you acknowledge that you are at least 18 years old or have permission from a parent or guardian.

2. Products & Availability

We strive to ensure all product descriptions, images, and pricing are accurate; however:

  • Product colours and appearance may vary slightly

  • Livestock size and appearance naturally vary

  • Availability may change without notice

  • Certain items may sell out before website inventory updates

We reserve the right to limit quantities or cancel orders where necessary.

3. Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice due to:

  • Supplier pricing

  • Import costs

  • Shipping costs

  • Market fluctuations

We reserve the right to correct pricing errors at any time.

4. Orders

By placing an order, you agree that:

  • All information provided is accurate

  • You are authorised to use the payment method supplied

  • Orders may be cancelled if fraud or suspicious activity is suspected

Once an order is placed, modifications may not always be possible depending on processing status.

5. Livestock Sales

By purchasing live animals from Willow Current Aquatics, you acknowledge:

  • Livestock require appropriate care and water conditions

  • Compatibility research is the customer’s responsibility

  • Improper acclimation or care may result in livestock loss

  • Natural variation in colour, pattern, and size is expected

We reserve the right to refuse livestock sales where animal welfare concerns are identified.

6. Shipping & Delivery

Shipping times are estimates only and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote delivery areas

Willow Current Aquatics is not responsible for delays once parcels have been handed to the courier.

Customers are responsible for ensuring shipping addresses are correct before checkout.

7. Returns & Refunds

Returns, refunds, and exchanges are subject to our Refund Policy and Live Arrival Guarantee.

Certain products, including livestock and custom orders, may not be eligible for return.

8. Customer Support & Advice

Any advice provided by Willow Current Aquatics, including care guidance, stocking recommendations, or aquarium support, is general in nature and does not guarantee specific outcomes.

Aquarium systems vary significantly depending on:

  • Water chemistry

  • Maintenance practices

  • Equipment

  • Livestock compatibility

  • Environmental conditions

Customers remain responsible for ongoing aquarium management and animal care.

9. Warranty

Manufacturer warranties apply where applicable.

Warranty claims may be denied where products have been:

  • Misused

  • Modified

  • Improperly installed

  • Used outside intended purposes

Physical damage, improper maintenance, or accidental breakage are not covered unless required under Australian Consumer Law.

10. Intellectual Property

All website content, including:

  • Branding

  • Logos

  • Images

  • Graphics

  • Product descriptions

  • Educational content

remains the property of Willow Current Aquatics unless otherwise stated.

Content may not be copied, reproduced, or used without written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Willow Current Aquatics is not liable for:

  • Indirect or consequential loss

  • Livestock loss after delivery

  • Water damage

  • Equipment misuse

  • Improper aquarium setup

  • Customer handling errors

Nothing in these terms excludes rights provided under Australian Consumer Law.

12. Website Use

Users must not:

  • Attempt to interfere with website security

  • Submit false information

  • Use the website for unlawful purposes

  • Reproduce or scrape website content without permission

We reserve the right to restrict access to users who breach these conditions.

13. Third-Party Services

Our website may use third-party services including:

  • Payment gateways

  • Shipping providers

  • Analytics tools

  • Marketing platforms

We are not responsible for third-party service interruptions or policies.

14. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

15. Contact

For enquiries regarding these Terms & Conditions, please contact:

Willow Current Aquatics
Email: [email protected]