Privacy policy
4. Privacy Policy
Privacy Policy
Last updated: May 2026
Welcome to Willow Current Aquatics. We respect your privacy and are committed to protecting your personal information in accordance with Australian privacy laws.
By using our website, purchasing products, or contacting us, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Including:
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Full name
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Shipping and billing address
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Email address
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Phone number
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Payment details (processed securely through third-party providers)
Order Information
Including:
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Products purchased
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Shipping preferences
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Order history
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Customer support interactions
Website Usage Data
Including:
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Device information
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Browser type
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IP address
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Website activity and analytics
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Cookies and tracking data
2. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Provide customer support
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Deliver livestock and aquarium products
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Communicate shipping updates
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Improve our website and services
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Send promotional offers or updates (only where permitted)
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Prevent fraud and protect our business
3. Payment Security
Payments made through our website are securely processed by trusted third-party payment providers. Willow Current Aquatics does not store full credit card details on our servers.
4. Sharing Your Information
We may share limited information with trusted third parties where necessary to operate our business, including:
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Shipping and courier providers
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Payment processors
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Website and analytics providers
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Marketing platforms
We do not sell or rent your personal information to third parties.
5. Cookies & Analytics
Our website may use cookies and analytics tools to:
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Improve website performance
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Understand customer behaviour
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Save user preferences
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Support marketing and advertising campaigns
You may disable cookies through your browser settings, however some parts of the website may not function correctly.
6. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send:
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Product updates
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Care guides
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Promotions
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New livestock arrivals
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Educational aquarium content
You may unsubscribe at any time using the unsubscribe link included in marketing emails.
7. Data Storage & Protection
We take reasonable precautions to protect your information from:
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Unauthorised access
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Misuse
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Loss
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Disclosure
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Alteration
While we take security seriously, no online platform can guarantee complete security.
8. Accessing or Updating Your Information
You may request access to, correction of, or deletion of your personal information by contacting us directly.
9. Third-Party Links
Our website may contain links to third-party websites or services. Willow Current Aquatics is not responsible for the privacy practices or content of external websites.
10. Children’s Privacy
Our website is not intended for children under 18 without parental or guardian supervision.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will take effect immediately upon publication to our website.
12. Contact Us
For privacy-related enquiries, please contact: