Contact information

Contact Information

Customer Support

For all enquiries relating to orders, aquarium support, livestock availability, custom setups, or maintenance services, please contact:

Willow Current Aquatics

Email: [email protected]

Business Hours

Customer support enquiries are generally responded to during the following hours:

  • Monday – Friday: 9:00am – 6:00pm (AEST)

  • Saturday: 10:00am – 4:00pm (AEST)

  • Sunday & Public Holidays: Limited support availability

Response times may vary during peak periods, livestock shipment days, or public holidays.

Support Services

We may assist with:

  • Aquarium setup guidance

  • Livestock enquiries

  • Product recommendations

  • Order support

  • Shipping enquiries

  • Aquascaping consultations

  • Maintenance service enquiries

Local Services

Selected local services may be available throughout regions including:

  • Newcastle & Hunter

  • Sydney

  • Illawarra

Services may include:

  • Aquarium installation

  • Aquascaping

  • Routine maintenance

  • Aquarium consultations

Availability may vary depending on location and scheduling.

Social Media

Follow Willow Current Aquatics Instagram for:

  • Aquarium inspiration
  • Livestock updates
  • Aquascaping content
  • Product releases
  • Educational guides

Instagram Username: @willowca

Response Expectations

We aim to respond to most enquiries within:

  • 24–48 business hours for general enquiries

  • Same day where possible for urgent order issues

Please include your order number when contacting us regarding an existing order.